Review Time
I've held two seats with the service for several years without issues, but my recent experience with customer support has been extremely disappointing. A few months ago, I encountered a billing problem that has lingered for far too long. It's frustrating that I can't call customer service or billing directly; I'm forced to communicate via email, which is absurd. I have repeatedly shown proof that my payments were made, yet they persist in trying to charge an account that I only fund when payments are due for security reasons. The representatives were unhelpful and claimed they had already discussed the matter with me, despite this particular representative clearly not reviewing previous communications or the evidence I provided multiple times. Daily, they attempt to charge my card, despite my clear evidence of no outstanding balance. Eventually, a representative called me and acknowledged that I didn't owe anything after reviewing my proof, but she failed to follow up as promised. Instead, they attempted to charge me again. I've asked multiple times for information on when my contract ends so I can cancel, but I've received no response. I officially informed them of my intent to cancel my subscription, as my contacts have disliked this lead generator due to its setup. I plan to switch to a competitor that offers better service. This company has been a nightmare in terms of resolving any issues, and I strongly advise others to steer clear.
While the service might have some benefits, the company's convoluted cancellation process is a clear indication of their lack of respect for customers. After a personal loss, I missed their strict 60-day cancellation window and now face demands for another year of payment, despite not needing the service. Their indifference is shocking, and it feels exploitative to pressure someone during a difficult time. I cannot support a company that disregards customer needs in such a callous manner.
I've held a subscription for years without issues until I faced a billing problem recently. For months, I've tried to resolve it, but the only way to contact support is through email, which is absurd. Despite providing proof of payment multiple times, they insisted on charging a dormant account. The representatives were unhelpful and dismissive, failing to review past communications. After much frustration, a representative acknowledged my situation but failed to follow up. I've requested my contract end date multiple times, but there's been no response. I've decided to cancel my subscription and move to a competitor. This experience has been incredibly frustrating.
The leads provided are extremely poor quality. After months of effort, my team has yet to find a single viable prospect. Much of our time is spent trying to filter out these bad leads instead of making productive calls. Their annual contract seems designed to lock customers in before they realize how ineffective the service is. To cancel, you have to resort to drastic measures, which is highly disappointing.
This service appears to be a scam. Their lead links are unverified and may have caused a virus on my computer. Many email leads are fake, and I regret not researching more before signing up. The customer service I received was extremely poor, and despite only wanting to cancel future payments, they refused. I will never use this service again.
After subscribing to an annual plan, I discovered there was no straightforward way to cancel. The company charged my card without notice, which is against consumer protection laws. To cancel, I was forced to schedule a meeting with a sales representative, which felt like a tactic to prevent cancellations. I had to dispute the charge because their process is far from acceptable.
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