Jeffrey knew very little about the appointment walking into my house. He saw the error code, knew that it means a high side leak in the sealed system. He immediately asked why he was there. I explained that Best Buy had the warranty and came out, saw the code and escalated it to their Asurian team run by sears. The technician again said. “I’m not best but, I’m not working on this”
He then went to his car as I called geek squad to get answers. Got him on the phone with a geek squad manager and he became irate. He hung up the phone turned to me and said “I can’t work on this. You’ll hear from someone in 3-4 days about what happens from here. He suggested I be ready to buy a new fridge.
My system is under warranty. It has a known issue “coolant failure” if really like to k is when my fridge will be fixed. It’s already been 1 week and three repairmen and just telling me it’s not their problem.
How is this OK?
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