Long long waits for service calls. And then after waiting for parts and another service call to install the parts the appliance isn’t fixed so you go thru the same ordeal all over again. They don’t give you any preference for dealing with a broken appliance that they didn’t fix the first 2 visits. They also tend to cancel your scheduled appointment the day of after spending half the day waiting for them. Appointments are no longer scheduled for morning or afternoon-instead they now make customers wait for 8 hrs and then they don’t show. But most irritating is that you can no longer talk to an any human person let it be for scheduling, problems or even just to protection warranty for claims. It’s all done by AI now without any human menu choices. My Next appliance will be bought at Home Depot who has the similar protection agreement that I have with Sears. I filed 2 complaints with the better business bureau on Sears so go elsewhere and nothing ever changes.
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