I had a terrible experience purchasing tickets for a basketball game. It took almost a month for me to receive an email with a link to download the tickets. However, when I clicked the link, it didn’t lead me to the tickets. I tried multiple times on both my phone and computer, but I was unable to access them. I sought help on their website and attempted to use the AI chat feature, but it didn’t resolve my issue. Since there is no customer service phone number available, I sent an email to their support team. I received NO RESPONSE. Over the next few days, I sent two additional emails, but still NO RESPONSE. I lost $232.50, didn’t receive my tickets, missed the event, and they ignored all my attempts to contact them. They clearly do not value their customers. I WILL NEVER USE THEIR SERVICE AGAIN AND I STRONGLY RECOMMEND YOU AVOID THEM!
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