I am very frustrated and disappointed with my recent experience using SeatGeek and tickets that were never delivered.
When I attempted to select “Accept My Tickets,” I received an error message that provided no information or guidance. Despite multiple attempts, my tickets were never delivered. I did not receive any warning, update, or communication from SeatGeek prior to the event indicating there was an issue.
Because we had already driven over 2+ hours to the venue and paid for parking, I was forced to spend additional money to purchase tickets at the door in order to attend the event. This situation was extremely stressful.
I contacted the customer service line, provided all requested information, and was told I would receive follow-up communication regarding a refund. As of now, I have received NO update, resolution, or explanation - just out $200+!
This experience has left me feeling extremely frustrated and taken advantage of. The tickets that were never delivered, as SeatGeek did not fulfill its service obligation. BEWARE - DO NOT USE SEATGEEK!
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