I had a really disappointing experience with SeatGeek.
I purchased 5 tickets for over $600 and was told (via chat and their FAQ) that tickets would be transferred 24–48 hours before the event. As the concert got closer, I still hadn’t received the transfer and couldn’t get a clear answer from support. With the event approaching and no tickets in hand, I felt forced to purchase a second set to ensure my family wouldn’t miss the concert.
The original tickets were eventually transferred only hours before the event — technically “in time,” but not within the timeframe that was communicated to me. By that point, ticket prices had dropped dramatically (to around $25 each), and because of the late transfer, I wasn’t given a fair opportunity to resell.
I escalated to leadership and was told all sales are final since the tickets were delivered before the event. While I understand marketplace pricing fluctuates, the lack of clarity around delivery timing and the delay in communication left me stuck with two sets of tickets and no meaningful support.
Buyers should be aware that “delivered in time” may not mean what you think it does. I won’t be using SeatGeek again.
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