On January 2nd, we purchased a sofa for €1757 from the store in The Hague. During the assembly process at home, we noticed that the bottom of the sofa was broken. The next day, we went back to the store and reported the issue. They reluctantly agreed to pick it up from our home and send it for repair, but only after charging us €75.They picked up the sofa a month later and sent it for repair. By June 18th, we still hadn’t received any updates, so we went back to the store. The staff were extremely rude and disrespectful to my wife—yelling at her to wait outside and not to stay inside the store. When we refused to leave, they called the police.We explained the situation to the police, stating that we had been without a sofa for 7 months. The police acknowledged that we were in the right. We then told the store we wanted a full refund, which they agreed to. They said the refund would be processed within 12 business days, but we still have not received our money.This Monday, we will be taking legal action and filing a lawsuit against the Den Haag branch of this terrible company. They blatantly ignore the law and even the police. We have video evidence and an official police report from that day.DO NOT SHOP FROM THIS COMPANY. IT IS A TERRIBLE BUSINESS.
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