seatsandsofas.nl

Avoid This Store – Deceptive Pricing & Terrible Customer Service!

Avoid This Store – Deceptive Pricing & Terrible Customer Service!🚨 Before buying from this store, look them up and read the news. They have been fined €350,000 for misleading customers. Don’t become their next victim!Timeline of the Scam:December 1, 2024 – I visited the store and spent 3 hours selecting a sofa. I checked the color, size, storage, and sofa bed functionality. I measured the sofa, opened the storage compartment, and tested the sofa bed. I assumed I was ordering what I saw in the store.However, the salesperson Senna failed to mention that the model she put in the contract did NOT include the storage and sofa bed. I signed the contract in good faith after validating the model name, configuration and number of seats.🚨 Price Manipulation Alert:The store does not have fixed prices. They keep a notebook with different prices for the same model.The initial price shown to me was around €3,000.After negotiating, they suddenly dropped the price to €1,700.Ultimately, I paid €1,845 (€1,700 + €145 delivery) – only to receive the wrong product.January 31, 2025 – The sofa was delivered, and to my shock, it was NOT what I had ordered. The storage and sofa bed were missing.I immediately contacted the store, but they refused to help, saying it’s “not their department.”I lodged an official complaint on their website – NO response.February 1, 2025 – I called the store again. They blamed me, saying:“You signed the contract, it’s your mistake.”“We can’t help you.”“You can take legal action if you want, we don’t care.” (I have the recording.)February 6, 2025 – I visited the store to escalate the issue. A store employee admitted Senna may have made a mistake while placing the order, and said I might get a replacement sofa if headquarters approves. (I have the recording.)February 7, 2025 – I had a call with Senna, the salesperson.When I asked her to connect me to her manager, she refused.When I asked her for a callback with her manager, she refused again, saying:“My manager is not available.”“We won’t be helping you anymore.” (I have the recording.)Why You Should Avoid This Store:❌ They manipulate prices with a secret notebook – charging whatever they want.❌ They show you one thing in-store but make you sign for another.❌ The salesperson, Senna, was polite before the sale but refused to help afterward.❌ They take no accountability for their mistakes and blame customers instead.❌ Even after visiting the store and calling multiple times, they refused to help or escalate the issue.Don’t Get Tricked Like I Did!I have recordings of all my discussions with the store proving their dishonest and unhelpful behavior. Due to legal reasons, I cannot publish them publicly, but if you contact me personally, I’m happy to share them.📢 If you don’t have legal insurance, AVOID THIS STORE! I am already working with my legal team to take further action.⚠️ Be extremely careful before purchasing from them. Once they take your money, they will NOT help you! ⚠️

Date of experience: Jan 31, 2025