seatsandsofas.nl

This company is a SCAM

This company is a SCAM! I should have read the reviews before...I bought a sofa at their shop on Jan 11. They told me that the delivery would have taken approx. 6 weeks, which could have been extended up to 12 weeks in the worst case scenario. So I accepted the agreement and paid a deposit of 1700€.On Jan 30, I received an email from them with a document attached that they wanted me to sign, which stated that the sofa would have been delivered in 11-17 weeks, with a possible extension up to 29 weeks in the worst case scenario. This is completely different from what I was told at the shop while booking the sofa!!So my partner called the shop to cancel the order and get a refund of the deposit, but the agent told us that we should have paid 30% of the total amount as a cancelation fee. We tried to explain that this was totally unfair, since they were the ones who broke the agreement but she kept on repeating the same without providing any solutions and finally she just hanged up and cut the conversation.Last week I received a call from them and another lady wanted to convince me to accept the "new agreement" with 11-17 week delivery but I told her that I didn't want the sofa anymore and they should have sent a full refund. She told me that she would have talked to HQ but since then no updates anymore.Please be aware that we're trying to solve the issue with our lawyer, who advised that what you do is just illegal and you have a lot of reports pending because of this problem! Expect a letter from our lawyer in a couple of days!People, please DON'T TRUST THIS COMPANY just because they have a wide choice of sofas, and don't make the same error we did! Just go and buy your items somewhere else!

Date of experience: Jan 11, 2025