I am writing to express my deep frustration regarding my recent order, which I waited nearly 10 weeks to receive (it is in the expected time that's true but nonetheless). Upon delivery, I discovered that the adjustable middle section of the sofa—one of the wooden parts—arrived significantly damaged. I'm not entirely sure how it's possible for the item to be shipped in such a condition.I do love the couch itself don't get me wrong and was initially very happy with it, but seeing that this brand new sofa is already damaged is, as you can imagine, completely unacceptable. Additionally, there was a protruding metal nail sticking out of the side of the couch, which even left a small hole.After such a long wait, receiving a sofa in this condition is incredibly disappointing. I was genuinely excited to receive it and very happy with the colour and softness, but unfortunately, this level of quality control is simply not acceptable.Overall, if the product was delivered in the normal condition I would have been quite happy with it, even though the wait was long, and the delivery was not included in the price - something that was clear only after making the purchase. I tried to contact the store by email so we can reach an agreement with them, but still have not received any response.
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Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.See more
