seatsandsofas.nl

I am very disappointed of your after service and product.

I am very disappointed of your after service and product. I bought a couch on the Sunday 04 May 2025 around 1:08 pm.After unboxing the couch, I starting to install all the parts and then noticed a few things:1-The right-side corner couch cushion is missing.2-On one side of 1 couch there was 2 missing hooks to connect the 2 pieces couches together.3-Some screws were quite difficult to mount as there were missing holesSome holes were covered by the fabric.I went back to the store the next day withing 24 hours on Monday 05 May 2025 around 12 pm to explain my disappointment.They tried to see if they could find the cushion but couldn't .Then they asked me to go online to sort this out.I told them what kind of service is this ?I paid my money for new a couch, and you should be to one sorting the issue out not me. They refuse to order the missing part and instead insisted that I need to make an online claim and that I would have to wait for what could be 15 days or more before I get what I had paid for.What kind of service is this???For the 2 missing hooks, they handed me the missing hook and screws to install at my own risk. No apologies or further assistance to help sorted out the issue.Great help to purchase the couch that me and my wife liked. Thank you, Shaquille.However, Seats & Sofas Heerlen didn’t seem to care much about the fact that what I paid for, is not what I got. If this is not solved, I know where I am not buying my next couch. And I will be sure to keep the public informed about my experience on all my social platforms if I must.Best regardsMr Martin

Date of experience: May 05, 2025