We bought a very beautiful and expensive sofa from Seats&Sofas and to be honest, we really love the product itself. The seller was kind and helpful at the beginning, but unfortunately, the after-sales support was completely nonexistent.We waited patiently from September 2024 until April 2025 without complaining, understanding there might be delays. However , during this time, we noticed the same sofa being advertised at different prices. When we asked, they explained that the photos don't always reflect what is actually being sold something we found misleading. For example, what was described as a "corner sofa," they told us it only includes two seats, and everything else is considered an "optional add-on." That was never clearly stated in the product description.The biggest issue was with the delivery. The delivery company they cooperate with handled everything carelessly and in our opinion tried to profit unethically. From the beginning, we explained clearly that our home setup required a truck with a lift due to narrow stairs, and we asked for that to be arranged. They insisted it wasn’t necessary and reassured us everything would be fine obviously to avoid booking it in advance and charging us properly. In the end, they caused some minor damage to the walls while trying to push the sofa inside, and only *after* the failed attempt did they bring a lift. Of course, we were the ones who ended up paying extra for it, last minute.The only positive part of the whole delivery was the lift truck driver a very kind and professional person. When we finally received the sofa, it turned out to be slightly smaller than expected, and one cable was damaged (exposed wires although it still worked). We contacted the company, and instead of replying, someone showed up at our door unexpectedly to take measurements. By pure luck, one of us was home. They confirmed the size difference, but claimed this "can happen according to terms and conditions" although we thoroughly checked them and found no such clause. They also promised to fix the damaged cable… but they never contacted us again.To sum up: The product is beautiful, but there’s no real support behind it. We paid a lot, accepted compromises, and received almost no help when something went wrong. I personally avoided conflict because I value peace of mind but I do believe people should be aware that even if you pay top price, you shouldn’t expect warranty or support. I also spoke to a friend who had a similar bad experience — nice product, poor company. I’m just wondering… with so many good-reviews, are they all really genuine? 🤔
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Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.See more
