The reviews are fake. I can tell you that they really screwed me over. Whatever you do, do not buy from them!!! You will thank me!Background: I went to their store, and found a couch I liked. They offered me this special deal to pay in installments, so I took it as I had just bought a new home and needed the money. I concluded a contract with them on the 5th of September, when I paid the first installment of 250 EUR, in the shop. On that day, my sofa was in stock, at the shop in the Hague, as stated by the sales assistant. The sales assistants said that I can pay the second installment when they deliver the couch and that I can make an appointment for this delivery later on. Two weeks pass, and I get a phone call that they cannot deliver the couch until I paid everything. I told the customer service that this is not what was told to me when I orginally bought the sofa etc, but they insisted so I transferred the rest of 600 EUR. I contacted them afterwards to make an appointment for the couch delivery, but as it was the weekend, they refused and said I need to contact them during workdays. I contacted them again and we agreed that they will deliver the couch on the 29th of September. They said I will be the first one the list to get her delivery. Mind you, the delivery is 150 EUR extra. On the 29th of September, the delivery man told me that my couch was at a different store (???), so the sales assistants from the Den Haag store sold the couch that was intended for me to a different customer in the meantime. Starting the 29th until the 2nd of October, I called their driver and their call center multiple times, which had all ranges of excuses from ''This is the call center in Hengelo'' (?? there is only one number) to ''I cannot help you', you need to go to the Den Haag store". I went to the store, and told them that I wanted to cancel my order, as no one knew where my order was or when it was going to be delivered. They said that as a cancellation fee, a 50% fee will be deducted from the refund and if I do not want that, I need to give them more time to deliver. It doesn't matter the cancellation was due to their inability to deliver, nor did it matter that this couch was not custom-made, so they could re-sell it to anyone. This is illegal.It's really a disgusting way to screw people over, so that's that.
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