seatsandsofas.nl

Fraud company running shady business practice

We went to check Sofa in this shop, after checking model which is called Argentina, the initial price quoted was 6400 eur , which was out of our budget and vey expensive for sofa. The salesman asked us our budget to which I mentioned around 4000 Eur, so he said he will talk to his supervisor and see if he can get us discount. After 5 mins , he said his boss agreed and offered 4000 Eur for Sofa. We were new in NL and in middle of move, we didn't think much and bought the sofa.The sofa was delivered within agreed time (6 weeks). however we noticed the finishing of the sofa is not clean and fabric is having folds and is loose. I wrote an email to customer care and I got below response."We would like to point out that the upholstery on a new piece of furniture is tight and stiff. With use, the upholstery becomes more supple, depending on the elasticity of the material, which has a softening effect on comfort. This elasticity will also cause casual wrinkling. This wrinkling varies per upholstery material (fabric and leather type), even per leather skin and seat width. With softer fillings, this casual wrinkling will be more present than with harder fillings. An important property of the filling, springs and upholstery is that the initial hardness decreases by approximately 10% to 15% in the first few months.After this initial period of use, also known as the settling-in period, the comfort level is optimal. You should allow 3 to 4 months for this.This is the seating comfort you can count on for years to come. To create a softer comfort immediately upon use of seat cushions made of polyurethane foam or cold foam, you can gently push your knee into the seat cushions a few times.It is important that you load all seats evenly during this settling-in period, to ensure the guarantee on the fillings. All seating furniture must be used for several months to experience optimum seating comfort. Cushions adapt to body weight and can form themselves to it. The support of the seat also becomes more flexible as the seating furniture is loaded more often and can therefore lose some of its firmness.This is a normal and natural process and not a fault of or in the product.If, despite the above information, you believe that your report falls outside the usual margins, we would like to hear from you and we will immediately start working on dealing with your problem as quickly as possible.We would like to point out that if your report does not concern a production error, any costs incurred will be charged to you."After an year, I wrote another email which went unanswered , after following up again , they asked us to bring sofa on a specific date to the branch. Now, its our responsibility to carry a 7 seater sofa and bring it back . The customer service wants to make it difficult for people if there are any problems .After 1.5 years of usage we are noticing the seats are softer and sagging on the side that are used more.Overall the quality of product and service is below mediocre. Avoid this shop and look elsewhere to buy furniture

Date of experience: Oct 02, 2024