seatsandsofas.nl

Sofa with different shades and no help from the store!

On November 10th I went to the Seats and Sofas store in Eindhoven because I was looking for a sofa for my new home.The staff there were very helpful and we liked one model of the sofa.Among the different types of fabrics that we could choose they showed us a sample of the Ivory that they had in stock in the warehouse and we could have it faster than the usual 6 weeks.On November 28th the sofa arrived and right away we could notice the different shades in the different pieces that it contains and in the different cushions.We tried to change the position of the cushion to confirm that it wasn't just because of the light, which it wasn't.The next day, we went back to the store to complain and they told us to fill out the complaint online and claim the warranty, which we did.The answer on the following Tuesday was that this is expected of this fabric and there was nothing wrong, so they would refuse to help or the claim of warranty.After that, I went to the store again on December 4th. The person responsible for dealing with this issue was not present in the store, so we had to go back again the next day.The next day, the manager told me there was nothing they could do. I tried to request a refund and she told me they don't do returns.I tried to argue that they only showed me a small sample, but she told me that it didn't matter.I think I was scammed by this store and they sent me this sofa in different colors with no option to return.I don't recommend anyone to buy from here because you have to be lucky not to have any problems, otherwise they won't help you in any way.

Date of experience: Dec 10, 2024