I am very dissatisfied with the service. My order was cancelled by the seller on January 4th. I was informed that the refund would be processed to my account, but now the section for my balance has completely disappeared from my dashboard. I have reached out to the support team multiple times via email and messaging to inquire about the missing balance and wallet section, but they consistently ignore these specific questions. Instead, I receive generic, automated replies instructing me to wait 15–30 business days. This demonstrates a complete lack of transparency. How can I trust that a refund is forthcoming if the company conceals my account information and refuses to provide a transaction receipt? If this issue is not resolved promptly and my data is not restored, I will have no choice but to initiate a chargeback through my bank and report this to consumer protection authorities. I recommend avoiding this site if you value your money.
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