STEER CLEAR! I've been struggling for weeks to recover the money they owe me. They've refunded less than half of what they should. They claim to have sent the money, but it hasn't reached my bank. They insist the matter is closed, but for me, it is not. They promised a refund but failed to deliver. I plan to take legal action. Numerous complaints suggest their policies are not clear or fair. I initially contacted them in April 2024 for a manual costing £24.90 plus a test charge of £1.49, thinking it was a one-time fee. I ended up being charged £24.90 monthly until I canceled in July 2025, totaling £373.50. They admitted on a review site that their policies were unclear. Their customer service has been polite but ineffective, and I still haven’t received the full refund I am owed.
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