Review Time
I would give them a zero rating if possible. I accidentally signed up for a subscription while only needing a watch manual. I was charged £1.49 upfront, which wasn't indicated in the dropdown options. After reaching out, I finally got the manual, but later discovered a £24.90 charge on my credit card. When I contacted them, they said it was for a subscription. I explained my situation and asked to cancel it. They canceled but refused to refund me, stating I agreed to the terms. I've had to initiate a chargeback with my credit card provider. I’ve seen others with similar experiences. Based on mine, this service is unreliable, and I would recommend others avoid it.
I would rate them zero if that were an option. I unknowingly subscribed while simply seeking a user manual for a watch. I was charged £1.49 upfront, which wasn't clear in the dropdown menu. After emailing, I did receive the manual, but then noticed an additional charge of £24.90 on my credit card. When I reached out, they explained it was for a subscription. I insisted I only wanted the manual and had no knowledge of a subscription, requesting cancellation. They canceled it but refused a refund, claiming I agreed to the terms. I've had to go through a chargeback process with my credit card company. I've seen similar complaints from others. Based on my experience, this is a service that cannot be relied upon, and I would advise others to steer clear.
I wish I could rate them lower. I reached out to buy a manual for a washing machine, as they are no longer available for free online. Instead, I received a manual for a cooker, despite specifying the washing machine and model number. I had to halt everything with my bank’s fraud department and ended up canceling the 'subscription' after reading the fine print.
STEER CLEAR! I've been struggling for weeks to recover the money they owe me. They've refunded less than half of what they should. They claim to have sent the money, but it hasn't reached my bank. They insist the matter is closed, but for me, it is not. They promised a refund but failed to deliver. I plan to take legal action. Numerous complaints suggest their policies are not clear or fair. I initially contacted them in April 2024 for a manual costing £24.90 plus a test charge of £1.49, thinking it was a one-time fee. I ended up being charged £24.90 monthly until I canceled in July 2025, totaling £373.50. They admitted on a review site that their policies were unclear. Their customer service has been polite but ineffective, and I still haven’t received the full refund I am owed.
I was subscribed without my consent and they continued to deduct £24 from my account. When I tried to contact them, they claimed I was unsubscribed and promised to send a confirmation email, which never arrived. They are also unresponsive via phone, so please be cautious.
This service is not a legitimate business; they are simply dishonest. I requested a manual for a fridge freezer, paid £1.49, but received no manual despite their claims. Now, they are likely to start charging me regularly under the guise of a subscription. Why would I subscribe to a company that has already failed to deliver what I paid for? It’s frustrating that they operate in Dublin without any intervention from local authorities.
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