I accidently purchased the wrong book. I requested it to be cancelled on the same day I placed the order. Actually, within the same hour. I requested on the order page AND sent a separate email to support through the customer portal. The only response I received was the next day and it simply said, "Order has been processed". I immediately replied to that email requesting clarification and if a refund has been processed. I never got a reply back but I did receive a "Customer Satisfaction" email that day as if the ticket had been closed. The following day I replied to the email again requesting confirmation that the order has been cancelled and a refund issued. No reply. A couple days later, I put in another message through the customer portal about this issue. No reply. And then two days after that, I received an email saying the order has been shipped. A couple days after that, I receive another Customer Satisfaction email. And now, days later, here I am with still no reply, no refund, and supposedly a book I don't want on the way :(
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