Review Time
I ordered from Second Sale several times before and the books were wonderful. This time I ordered a book thru Ebay and it was supposed to be good condition and it was not. First the book just smelled, then it was full of purple pen underlining. Also, all the quiz questions were answered in ink. Keep moving. Don't buy a book here.
Ordered a book that was supposed to be in good condition, and not a library copy. Got a library copy with stamps, stickers, and an adhesive plastic covering on the covers. Repeated emails requesting a prepaid return label responded to by customer service employees who just copied and pasted their criteria for rating, and refuse to address the library copy issue.
I ordered a childrens board book that they should not have ever even listed! It was complete trash! Several pages had dark liquid fluid spilled on them and were stuck together so badly it was impossible to separate them!! It was listed in good condition.
I accidently purchased the wrong book. I requested it to be cancelled on the same day I placed the order. Actually, within the same hour. I requested on the order page AND sent a separate email to support through the customer portal. The only response I received was the next day and it simply said, "Order has been processed". I immediately replied to that email requesting clarification and if a refund has been processed. I never got a reply back but I did receive a "Customer Satisfaction" email that day as if the ticket had been closed. The following day I replied to the email again requesting confirmation that the order has been cancelled and a refund issued. No reply. A couple days later, I put in another message through the customer portal about this issue. No reply. And then two days after that, I received an email saying the order has been shipped. A couple days after that, I receive another Customer Satisfaction email. And now, days later, here I am with still no reply, no refund, and supposedly a book I don't want on the way :(
This is a real review. Ordered 4 booksPart of a buy3 get one free. Received books and one of the books wasn't the ones I ordered. Which, I am understanding of, mistakes happen. But for several days now, I have not gotten a response back after I've inquired about this matter. No response, nothing. That...is unacceptable.
Wish I had a more positive review, but in the recent 'buy 3 get one free' sale three of the four books I ordered were out of stock - I received notification several days AFTER I received a shipping notice. Weird timing no doubt due to the holidays.
This is the second time I have purchased a book from Second Sale in Montgomery, IL that was not as described. Both times the books were listed as "Very Good" and at best they are "Acceptable". My bad for the second time, but I won't be making the same mistake again.
Very poor customer service. I messaged three times regarding a missing book that was not included with the three other books I ordered at the same time, no response and out the book and the money. Other orders included books described as very good or good that are not even in acceptable condition. I believe they pull any book off their shelf and not the copy condition that was ordered. I will NEVER purchase another book from this company.
Received a soft cover book that fell apart from the spine - Handmade Christmas: The Best of Martha Stewart Living - Paperback. And this book was labeled as Very Good. Very misleading and I now have a useless book in 3 sections detached from the spine. Very disappointed and will not be ordering any more books from this place.
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