My first encounter with the service was disappointing. I suggest others think twice before using it. We booked a two-week tour to a destination three months ago, costing over £4000. However, when the cyclone hit, our planned routes were devastated. We requested to postpone our trip or reroute to safer areas. After three attempts to contact customer service, navigating through endless automated responses, we were told they could not help. We had to choose between unsafe travel or canceling and losing our money. We prioritized our safety and canceled, ultimately losing our money, and the service showed no regard for our well-being.
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