My experience with the service was disappointing, and I recommend others reconsider using them. We arranged a two-week tour costing over £4000, but when the cyclone hit, our plans were severely disrupted. We asked if we could postpone or adjust our itinerary, but after three calls to customer service with endless automated responses, we were told they could not assist. We faced the choice of unsafe travel or canceling and losing our money. We opted for safety and canceled, ultimately losing our funds, and the service showed no concern for our safety.
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