I had an issue with the arm rest of my chair feeling flimsy so I decided to contact Secretlab support. I was introduced to Neil who assisted me in uploading my issue, despite only having one of my serial numbers out of the 2 required to submit an online ticket, he helped me put in my request. Neil was understanding and helpful, immediately putting in a replacement order for my whole chair base, despite only the arm rest having fault. I am very happy with how I felt heard, and how I was so quickly accommodated with a replacement.
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Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.
Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
