Received a Magnus Evo desk that was damaged in shipping by the shipper. I reached out to see if the warranty would be honoured which it was. Momo, my agent, was extremely helpful by asking for pictures of the damaged desk, and box, so it is important that you keep everything so that they understand what happened in shipping.
Two weeks later my replacement part of the desk was arrived with zero damage and packed perfectly.
I was very impressed with the timeline of resolution that Secret Lab achieved to have this issue corrected.
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Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.
Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
