PLEASE DO NOT USE THIS COMPANY!!!
I ordered a chair on the 10th march as a birthday present for my partner the following week, pretty much the next day it was dispatched, great i thought! I had an email and a text message to say the chair would be delivered on the 13th between 7:11 and 9:11 that evening, the chair did not turn up! I sent a message to find out where it was and was told the delivery company dxp don't work weekends and it will probably turn up the next working day Monday the 16th! This is where the real problem started! Monday the 16th rolls around, I get no text message nothing, then on the tracking it says my parcel was delivered! It was not, as a matter of fact we live down a farm lane, the only access to the house that my dad so happened to be cutting the hedges and carrying out maintenence the exact time they said they delivered it! They didn't even attempt delivery!
Back on the secret labs chat where I'm told that someone from shipping will be in contact within 24-48 hours! This already means that it won't be resolved before my partners birthday on the Wednesday!
When they finally send me an email at 4 in the morning they are asking me if I've reported my missing parcel to the police? I'm sorry but when was a delivery company not delivering a parcel a police matter?
A few email exchanges later they agree to send me a new chair out! Great, or so I thought! That was on the 18th march!
We are now on the 30th March and the chair is still "processing"! Whatever that means! However when they took my money to start with it took 1 day to "process" my order!
I was going to order another chair for myself, but honestly I think I'll go with blacklyte their reviews are awesome! I just wish I'd read some of the reviews for secret lab before I decided it was a good idea! Who knows if I'll ever get this chair. I have 0 faith that the replacement chair, whenever it finishes "proccessing" will even get here!
Claim your business profile now and gain access to all features and respond to customer reviews.
Combining science and design, Secretlab is a company specialising in US Ergonomics-certified task chairs and accessories. We dedicate ourselves to bringing modern ergonomics to life.
Check out what the experts & research journals say about us: secretlab.co/pages/ergonomics
