Misleading policies and guarantees. We purchased earrings as a gift and wanted to exchange them for a more expensive pair just two days later. The earrings hadn't even been given yet and were still in the box. The same salesperson explained that there are no exchanges or refunds on earrings. This policy was hidden within their lengthy 30 Day Change of Mind Guarantee on their website, with no signs in the store. If we had been informed at the time of purchase, we would have chosen a pendant or bracelet instead. Poor policy, awful customer service; I had been a loyal customer despite previous issues, but now I would never shop here again.
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