I've owned a ring for five years, and over time it has lost several stones, which I paid to repair. Recently, I noticed scratches on the larger stones. When I inquired about replacing one of the scratched stones under their guarantee, they offered to replace it but insisted on a hefty remounting fee. This fee seemed unjustifiable given the original cost of the ring. How is it $100 to replace a small stone but $400 for a larger one? They would not send the replacement stone loose, which would void the warranty. I find this brand deceitful, and their guarantee feels like a scam. I advise against wasting your money here.
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