I am writing to follow up on my previous email sent last month regarding the callout fee charged for my recent booking. To date, I have received no response.As outlined in my earlier message, I obtained written confirmation from your team that the quoted materials would be sufficient for all three floors and that everything required had been accounted for. When your team attended, this information proved to be incorrect and the work could not proceed due to your company’s error.Given that the cancellation was not caused by me, charging a callout fee is unjustified. I therefore requested a full refund, which remains outstanding.I would appreciate your prompt response and confirmation that this charge will be refunded within 7 days. If I do not hear from you within this timeframe, I will escalate the matter further and seek advice from the appropriate consumer protection bodies.
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Securico CCTV is one of the leading CCTV installers in the UK with over 10 years experience in the CCTV industry. We offer the latest technologies in CCTV security systems to homes and businesses throughout the UK.
We provide effective security solutions to our clients through professional CCTV systems installation, an excellent maintenance service and a one year on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out CCTV camera installations and to give unlimited advice on home and business security.
At Securico CCTV, we strive to deliver the best by offering products and services that are both reliable and affordable. When it comes to price, we offer guaranteed lowest prices on home CCTV security systems and business CCTV systems. Our remote CCTV surveillance system gives you the ability to monitor the activities around your property from anywhere in the world.See more
