I had Securico CCTV install cameras in my home in December 2021. During installation, the workmen drilled a hole into my loft to run the cable to my electricity mains in my spare room. The cable remains very unsightly, and when I recently asked about having it moved, the response has been frustratingly unhelpful.One of the cameras has never worked properly. I raised this during the warranty period and was simply told to turn it on and off again. I didn’t pursue it further at the time due to having a young child, so I accept that part is partially on me.However, my recent attempts to have both the cable moved and the faulty camera fixed have been a series of unproductive back-and-forths over WhatsApp. Promised phone calls have not happened, and my most recent communication was met with claims that they don’t believe it’s their installation because the cable “doesn’t look like their lead,” which is incorrect—it is exactly the one they installed. I have asked repeatedly for a proper phone call, been told one would happen, but no expectations have been set, and nothing has been resolved.Overall, I am extremely disappointed with the poor customer service, lack of accountability, and the failure to follow through on even basic commitments. Communication has been poor, and issues that should be straightforward to resolve remain unresolved months after my initial enquiry.
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Securico CCTV is one of the leading CCTV installers in the UK with over 10 years experience in the CCTV industry. We offer the latest technologies in CCTV security systems to homes and businesses throughout the UK.
We provide effective security solutions to our clients through professional CCTV systems installation, an excellent maintenance service and a one year on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out CCTV camera installations and to give unlimited advice on home and business security.
At Securico CCTV, we strive to deliver the best by offering products and services that are both reliable and affordable. When it comes to price, we offer guaranteed lowest prices on home CCTV security systems and business CCTV systems. Our remote CCTV surveillance system gives you the ability to monitor the activities around your property from anywhere in the world.See more
