We reported a critical issue with our CCTV system on Thursday, but a technician did not arrive until Tuesday, which is completely unacceptable for a security issue. During the technician's visit, we were informed that the DVR and two cameras needed replacement, and a report would be sent. However, no report or follow-up was ever received, and the system is still not functioning. To make matters worse, although the issue was not our fault, we later received a quote for £2,341.98 for the replacement of the DVR and cameras, without any written explanation or justification. This situation is frankly unbelievable. The lack of urgency, transparency, and accountability from a company in the security industry is very troubling. Given this experience, we cannot recommend this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
