Review Time
We reported a critical issue with our CCTV system on Thursday, but a technician did not arrive until Tuesday, which is completely unacceptable for a security issue. During the technician's visit, we were informed that the DVR and two cameras needed replacement, and a report would be sent. However, no report or follow-up was ever received, and the system is still not functioning. To make matters worse, although the issue was not our fault, we later received a quote for £2,341.98 for the replacement of the DVR and cameras, without any written explanation or justification. This situation is frankly unbelievable. The lack of urgency, transparency, and accountability from a company in the security industry is very troubling. Given this experience, we cannot recommend this service.
We reported a critical issue with our CCTV system on Thursday, yet a technician only arrived on Tuesday, which is completely unacceptable for a security-related concern. During the visit, we were informed that the DVR and two cameras needed replacement, and a report would be provided. However, we never received any report or follow-up, and the system remains non-functional. To make matters worse, despite the issue not being our fault, we later received a quotation for £2,341.98 for the replacement of the DVR and cameras, without any written explanation or justification. This situation is truly unbelievable. The lack of urgency, transparency, and accountability from a company in the security sector is very concerning. Based on this experience, we cannot recommend this service.
This company is truly awful. I called and was put on hold for hours, only to have the call drop. Do not sign a contract with them. Their representatives prioritize selling their systems for commission over providing service. I plan to leave them as soon as my contract is up.
The customer service I experienced was absolutely terrible and deeply frustrating. I attempted to cancel my service for months, reaching out via email and phone. Each time, I was promised a callback to complete the cancellation, but no one ever called me back. They ignored my requests and seemed to avoid processing my cancellation. Ultimately, I had to contact my bank to stop future payments because this company would not handle my request. A company that disregards customers and fails to take action is not trustworthy. I strongly advise others to reconsider before using their services.
I encountered the worst customer service, paying for nothing in return. I called support and received no empathy or assistance. I was transferred to the technical team, which left me on hold for 30 minutes with no answer. My issue remains unresolved, making this a complete waste of time and money.
Overall, this company is quite disappointing. My grandparents had a security system installed without my knowledge, and when they needed to move to a care home, the company insisted we were locked into the contract. It's unethical to keep an elderly couple bound to a contract for a system that will no longer be used. I strongly advise against choosing this company.
I had a problem this morning; my friend and I got lost. A female security officer was incredibly helpful, arranging a taxi for us and staying until it arrived. She was friendly and made the experience enjoyable. More staff like her would greatly improve the service.
I had a horrible experience trying to cancel my subscription while moving out of province. The representative insisted I was locked into a contract until 2027, despite explaining the termination clause. After back and forth, I was told I could cancel verbally, but when I checked the next day, my service had been canceled without notice.
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