There is no service. Very polite on the phone but didn’t provide the service we had paid for. Boiler broke in the middle of winter and they were supposed to provide an emergency repair. Despite numerous calls, texts and emails they did not send an engineer. Lots of promises but no action. Vulnerable, ill, elderly resident, so had to call an ambulance as she couldn’t be kept warm enough and there was no hot water for hygiene. She is being kept in hospital overnight for monitoring and we are desperately trying to find an engineer to do the repair. As this was a service we had paid for in advance as part of Policy Expert home insurance it is very disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
