Whilst things havent ran smoothly with the claim, due to external factors such as contractor issues. They have been managed exceptionally well with compassion and clarity of process to help support ourselves through a difficult time. Initially, I spoke to a lady called Karen; however, it was transferred over to Carly C, who managed the claim from that point on. She understood the issues and worked tirelessly to resolve them. Whilst initially I felt uneasy having the claim managed by a third party, the efforts by Carly and the team made the experience less stressful. Thank you
Ref:- 10923994
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