TLDR - Don't choose Seedhost unless you want to get kicked off for simply expecting a paid service should function as advertised.After months of good service my seedbox started to crash even though I had 180GB of storage left. Support were very unhelpful failing to do even the most basic of investigations like checking logs - all the while denying there was a problem even when provided with proof. They were also giving answers that suggested they only ever read back the last message in the thread minus all of the prior context which was infuriating as it led to circular conversations, the support team clearly lack even the most basic of training. The next day the issue disappeared and I was able to use 100GB more storage but the issue returned at 80GB, staff remained very unhelpful and even very rude at times - again failing to admit there was any issue. They finally offered a reason for the problems but it didn't make any sense and when I asked for clarification they refused to acknowledge. In general I felt like staff were purposely stalling as the platform was clearly having problems that they lacked competence to investigate or fix, and rather than be honest on this they took it out on me - the customer. When i called them out on their unhelpful communication they cancelled my account rather than admit fault.Thankfully I was able to migrate over to a much bigger and so far excellent seedbox with a different provider and the bonus is it ended up being for a much better price than I was planning to pay them for less storage, as I was very close to upgrading my package before this happened. Thanks for saving me money SH!
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