The absence of human or phone support makes this service untrustworthy. Initially, I believed they were reliable, but I quickly realized they struggle significantly when a claim goes wrong. I experienced a lost order, and although a replacement was initiated, it was automatically canceled due to a mismatch in billing information. Despite my numerous emails, there was no response from the support team, nor did they communicate with the original seller. Ultimately, the seller had to step in to resolve the issue. Their only support channel is email, which goes unanswered. This caused a week-long delay for an important project. I strongly advise against using this service.
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