I purchased the seel insurance for my items and they chose not to honor it. They said it was past the 7days. I never received the item, nor did I receive a notification of the delivery dates.
The delivery address was not mine. Below is the chat support I received.
Your order does include Worry-Free Delivery service for situations where a package is shown as delivered but you didn’t receive it, however this type of issue must be reported within 7 days of delivery. Because that timeframe has passed, I’m not able to open a new request through Seel for this order.
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At this point, the most effective next steps are to check with your local post office and neighbors in case it was misdelivered, and review any available security footage if you have it. If you’d like a supervisor to review your situation in more detail, you can email our team at xxxxx.com and mention order SE3781.
Mar 31, 2026 17:04
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This is not my address, so I never received the item.
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I’m sorry you haven’t received your order, especially if the address shown isn’t yours.
Looking at your order, the package shows as delivered on March 9, 2026 to: 1011 Neal Street, Rocky Mount, NC 27803, United States, and it’s been about 22 days since that delivery scan. Your order does include Seel Worry-Free Delivery service for packages that don’t arrive or go missing after delivery, but issues like this must be reported within 7 days of delivery. Because that time window has passed, your coverage can no longer be used to process a refund or replacement for this order.
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If you believe the carrier delivered to the wrong address, it may still help to check with your local USPS/postal office and verify where they show this tracking number was delivered. If you’d like a supervisor at Seel to review your situation in more detail, please email xxxxxx and include your order number 3781 and a note that the delivery address is not yours so they can take a closer look.
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