Frustrating and somewhat surprising customer service interaction. I see from other reviews that my experience isn't unique, but it's slightly different in that the defect in my knife is a loose/rattling handle.
When I wrote to report it, I got the story about how the 30 day window (also unrealistic for me as it was a Christmas present) had passed, and therefore they couldn't perform an exchange. What was odd, however, was that they referenced "small chips in the cutting edge" and had determined that they were "normal wear and tear" even though I hadn't mentioned anything about the blade. Which is fine (the blade), incidentally. I even included a video showing the rattling handle. It made me think that this is a common complaint and that they have a negative response at the ready.
When I corrected them, I was told that this STILL didn't qualify for the "lifetime warranty" as they couldn't determine definitively whether a loose handle was a manufacturing defect, even though it's unclear what else it could possibly be. So I guess I'm stuck with it. Strange customer service choice I thought. I'll keep the knife as I still like it (hence 2 stars instead of 1), but I wouldn't recommend them. [Edit, post-response: I see, so it's a Lifetime Warranty, as long as the issue is reported within 30 days. That clears it up. ??]
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