Review Time
Website is accurate in the information provided. Customer Service has quick and friendly service and follow up. The knives are beautifully crafted and perform vey well. I was so happy with my initial purchase, they have been reordered as gifts and for my second home.
Thank You Seido Knives!!
I’m really impressed by what I’ve seen so far from Seido Knives. From their branding and product presentation to the detailed information on their website, the company clearly prioritizes quality, craftsmanship, and customer satisfaction.
Their knives look beautifully designed with attention to detail, and the materials and construction promise performance that would appeal to both home cooks and knife enthusiasts. I also appreciate the transparency in their product descriptions and the care they put into educating customers about what makes their knives unique.
Communication from the brand has been professional and friendly, which gives me confidence in their service. Looking forward to reviewing the actual product once it arrives!
Frustrating and somewhat surprising customer service interaction. I see from other reviews that my experience isn't unique, but it's slightly different in that the defect in my knife is a loose/rattling handle.
When I wrote to report it, I got the story about how the 30 day window (also unrealistic for me as it was a Christmas present) had passed, and therefore they couldn't perform an exchange. What was odd, however, was that they referenced "small chips in the cutting edge" and had determined that they were "normal wear and tear" even though I hadn't mentioned anything about the blade. Which is fine (the blade), incidentally. I even included a video showing the rattling handle. It made me think that this is a common complaint and that they have a negative response at the ready.
When I corrected them, I was told that this STILL didn't qualify for the "lifetime warranty" as they couldn't determine definitively whether a loose handle was a manufacturing defect, even though it's unclear what else it could possibly be. So I guess I'm stuck with it. Strange customer service choice I thought. I'll keep the knife as I still like it (hence 2 stars instead of 1), but I wouldn't recommend them. [Edit, post-response: I see, so it's a Lifetime Warranty, as long as the issue is reported within 30 days. That clears it up. ??]
I was unaware that I would need to pay US customs duties and that the knife wouldn't arrive until after Christmas. I placed my order at the start of November, yet received the knife on January 5. Why am I being charged US customs when I'm in Canada? In the meantime, I've spoken to a local knife shop (which I should have done initially) and I'm starting to question whether these knives are truly the best option. I won't go through this again.
CAUTION: UNRELIABLE SERVICE AND PRODUCTS! I purchased these knives for my husband, but he received another set from a family member. I wanted to return them, but I was shocked to discover a 20% RESTOCKING FEE, along with being responsible for return shipping and any additional fees. After researching the return policy and reading more reviews, I found numerous other unhappy customers reporting SLOW AND UNHELPFUL CUSTOMER SERVICE, as well as LOW-QUALITY PRODUCTS. I spent $366, and it feels like wasted money! I'm doubtful about the return process, especially after receiving a threatening email from the support team, which included an offer of $35 to keep the product. UNRELIABLE COMPANY!
Bought a set of knives for over 500 dollars handles started to come apart and wouldn't replace I hand wash only some the knives started having pieces after first use. This is a garbage company that doesn't honor warranty and knowingly sells defective products.
Great product at a reasonable price. Top quality and well packaged. My old knifes were not so sharp and I had a casual way of handling them. Unpacking my new seido knife set, I accidentally cut myself several times; nothing serious. Sharpness of these knifes are second to none!
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Seido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!
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