I ordered 5 motorized blinds, but one arrived damaged. Upon contacting the support team, I was instructed to complete a service request form. After 6 days of following up, I received an email indicating they were sending a new 'part'. However, I'm uncertain how this will resolve the issue since the entire blind needs replacement. I have no desire to attempt to fix the damaged blind with a new 'part'. I paid a significant amount for these blinds and expected them to be functional upon arrival. The delays in resolving this matter are also unacceptable.
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