I have placed several orders recently with the company, and for over a year, I've relied on a member of their design team who has been quite helpful. Last Fall, I purchased exterior solar shades to enjoy watching television in my living room during bright sunlight. Unfortunately, these shades are creating an astonishing kaleidoscope effect in my space. I’ve attached photos for reference. After numerous lengthy conversations with their customer service, all I received was a text stating that this issue isn’t their concern. Yesterday, they essentially told me not to reach out again and outlined problems that they claimed were my responsibility for selecting the wrong shade. They mentioned that the moiré effect could arise from various factors and assured me that the visual waves weren’t due to a manufacturing defect. None of their assumptions are accurate. I don’t have tinted windows; the shade is against UV-protective glass. The real issue is that these shades are incompatible with window screens. Then they informed me: “we have all the information on the product page and we will add more points as needed.” Looking at the product details, I see nothing about compatibility with screens, not even in the detailed sections. Outdoor Shade Benefits
* UV & Glare Reduction: Block harmful rays and minimize glare while enjoying the view. Ideal for outdoor gatherings or relaxing in the shade.
* Privacy & Ventilation: Light-filtering fabrics allow air to flow while keeping daytime privacy.
* Lift Style & Valance Upgrade: Options for manual or motorized lift systems; can upgrade to include a valance for a modern finish.
* Stylish Color Selection: Offered in a variety of outdoor-friendly textures and neutral tones to match your exterior décor. Then they had the audacity to say that had I utilized their design team, I would have been informed about this. I DID USE YOUR DESIGN TEAM AND I AM OUT $3,443.81. I’ve easily spent over $10,000 last year, but I won’t return unless my concerns are addressed and a credit is issued to my account. Could you tolerate this effect in your living room? Sorry, I can't post the photos here, but I'm willing to share.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop SelectBlinds for custom Blinds, Shades, Curtains, and Shutters — all backed by our Guaranteed Fit when you select Fit Protection while customizing your order. Whether you’re searching for a “blinds store near me” or shopping online, enjoy the convenience of ordering from home with the quality of a local expert. Explore no-drill options like Roller, Roman, and Blackout Shades for easy installation and modern style. Get free shipping, top-rated service, and free samples before you buy. Lock in your discount for 30 days and enjoy a perfect fit, every time.See more
