CAUTION regarding this service. I obtained a policy after discussing it with a representative. The details in the policy differed from what I was informed. The sales representative insisted that I had a VIP policy and that certain clauses wouldn't apply to me, but refused to document this in writing. I pointed out that section paragraph 10.1, which outlines limitations on repairs or appliances, would be the clause enforced in the event of a claim, rather than relying on verbal assurances. This was unacceptable to me. I requested to cancel the policy and was subsequently ignored by the original sales rep. After an hour-long call, I was assured the policy would be canceled and I would receive a full refund. A week went by without any communication, so I called again. The representative informed me that a manager had reversed the cancellation because he wanted to speak to me. I made it clear that I didn't wish to speak to anyone else and demanded immediate cancellation. I was told once more that the policy was canceled and that I would receive an email confirmation within 1-2 business days. After waiting without any response, I called again, and a different representative argued against the cancellation. He confirmed that the previous representative had not processed the cancellation. After 25 minutes on the phone, he finally agreed to cancel the policy and promised an email within 1-2 business days. I felt they were attempting to delay past the 30-day cancellation period, but I refused to engage in that. Ultimately, I had to contact my credit card provider to dispute the charge and retrieve my funds.
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