The phone connection is very raspy so it makes it more difficult to understand someone who has a heavy accent. They talk very soft, also so it's hard to hear them. I was also given two different prices each time I called. One was $129 for labor and part, the next time it was only $100 for replacement or labor and part. Plus, the part they recommended didn't fit so the repairman had to waste his gas to take it back. This would not happen if the repairman was compensated appropriately.
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