I am filing this complaint due to an ongoing pattern of delays, inadequate payouts, poor customer service, and failure to process cancellations and refunds by Select Home Warranty.
I have filed approximately four claims with this company. In every instance:
The issues were not properly resolved.
Repairs were not completed in a timely manner.
I had to continuously follow up to move the claim forward.
The payout offered was significantly less than the actual cost to replace the covered items — in some cases less than one-quarter of the replacement cost.
After paying the required service fees for technicians to come out, the reimbursement amounts provided were extremely minimal compared to the actual cost to replace the items. In practical terms, I was left paying nearly the entire expense myself. The coverage provided does not reflect what a reasonable consumer would expect from a home warranty policy.
It has now been three months since I filed my most recent claim, and I am still waiting for payment. Despite repeated phone calls and emails, I have not received the payout or a clear explanation for the delay.
Additionally, after selling two of my homes, I requested that the corresponding policies be canceled. It has now been four months, and I am still waiting for written confirmation and refunds for those canceled policies.
Despite numerous emails and phone calls to Ron, who identifies himself as a manager in the Executive Customer Relations Department, I was repeatedly told, “I will get back to you.” He never did.
Customer service has been extremely poor throughout this entire process. Calls are constantly transferred between departments, promises are made and never kept, and no one takes ownership of resolving issues. Attempting to cancel a policy is unnecessarily difficult, as representatives repeatedly attempt to pressure customers into keeping the policy rather than processing the cancellation.
Based on my experience, the company appears structured to collect premiums and service fees while minimizing payouts through delays, partial reimbursements, and technical denials.
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