Bought the SaunaLife G2 4-Person Outdoor Cabin Sauna and Harvia Cilidro heater. Purchased from Select Sauna due to its “fast shipping” but it was an effort for the item to get delivered. Left the factory fast but sat in the local carriers warehouse for almost 2 weeks. Reached out to select Sauna and got a return email that said they would look into this oddity. 2 days past and the director of operations still has not responded to any emails. I took it upon myself to call the carrier directly. Then and only then did I make any progress. When the delivery came, the box was completely mangled. This was NOT a carrier issue, it’s the open crate packaging. Luckily after doing complete inventory nothing was missing or broken. The sauna itself was fine, other than not one single part was labeled so it took good part of the day to sort and figure out what piece is what. The heater is top notch - works like a charm.
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Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!See more
