Review Time
I’ve owed a traditional cedar woodfired hot tub previously and I am super happy I purchased with the select saunas. Having the insulated fiberglass tub and side fireplace, we were able to fill the tub and heated in approximately five hours in upstate New York, in the beginning of March, which I’m super impressed with. It was 20° last night. My previous woodfired hot tub took all day to fill and heat. Not to mention, This came with seats, a cover and steps, which all would’ve been additional had I gone the traditional route. Really happy with this purchase. My only recommendation would be, on delivery, which the website addresses; If you want assistance with placement, you definitely have to purchase, as our delivery driver dropped in the driveway and that was it… We did not purchase additional assistance, luckily we had helped the day of delivery.
The prices were good. The service was excellent. There was a $100 coupon that wouldn't work with my order. Instead of waiting and contacting them, I just purchased the sauna.
I had inquired about the $100 right before I made the purchase. They actually called back and credited my account for the $100. They told me I could call in a couple days to find out when the delivery would be. Everything was very well wrapped and the delivery was fairly prompt.
Unfortunately, the top side panel was damaged during delivery. When I contacted them, they ordered a new one from the manufacturer and sent it on the way. Always polite and courteous. I purchased an Almost Heaven sauna. Much Better Built than I expected.
Bought the SaunaLife G2 4-Person Outdoor Cabin Sauna and Harvia Cilidro heater. Purchased from Select Sauna due to its “fast shipping” but it was an effort for the item to get delivered. Left the factory fast but sat in the local carriers warehouse for almost 2 weeks. Reached out to select Sauna and got a return email that said they would look into this oddity. 2 days past and the director of operations still has not responded to any emails. I took it upon myself to call the carrier directly. Then and only then did I make any progress. When the delivery came, the box was completely mangled. This was NOT a carrier issue, it’s the open crate packaging. Luckily after doing complete inventory nothing was missing or broken. The sauna itself was fine, other than not one single part was labeled so it took good part of the day to sort and figure out what piece is what. The heater is top notch - works like a charm.
Placed my order 2 weeks ago. No updates on shipping, processing, handling or anything. Nobody responds in website chat, no order tracking from order history.I do not recommend the experience of placing an order and going completely blind on progress. I feel as if I had been scammed. Will update the review if I get any response from them.
Sent wrong sauna, included an erroneous box of rocks, no heater control, parts missing, no speaker, no free bucket, ladle or hygrometer, even had a door that wasn't shown on website for any model. No work hours on Saturday made for a frustrating partial assembly. Good contact on Sunday, very helpful but everything referred to Almost Heaven. Waiting to see resolution.
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Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!See more
