I shopped at the Bicester Village once and know that their clothes sizes are generally smaller. Therefore I ordered two size in one dresses and other dress in two colours online so I can see what size and colour may suit me. The dresses arrived very quickly no problem at all. However, I returned the duplicate dresses the following day (had chosen one knits dress in the smaller size and the other dress in Pink colour). Despite I received a authorised return label and confirmation of received the return on 7th October 2024, however no refund was received despite I email them several time and eventually I called them again today and finally I received my refund. I have shopped online often, the way to get refund from Self Portray was extremely difficult, I really do not think it should be like this, it really has put me off and thinking will I order their clothes online again? NO!!!
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