I placed my 1st order with self-portrait recently. The dress wasn’t quite right on me sadly, so I returned it. After a week of no news about the return I dropped them an email just to ask how long it would take. Then I had the best service by a ‘real’ and helpful, friendly member of staff (Sophie) explaining the timescales and process. The refund happened a day later anyway - but it was just lovely to receive great service with my query. Rare and refreshing.
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