I ordered two dresses - both of them didnt fit and one of them had brown stains on it, so I needed to return both of them. You have to pay for the return yourself, which was 25 euro for me, which I think is very expensive, but they did write the terms, so that was my own responsibility. But afterwards I didnt hear anything from then, so after 4 weeks I contacted them and asked for the refund! Even though they recieved the package 4 days after I sent it - they responded that they only had registered one of the dresses and asked for proof for the package weight - I felt that they were accusing me for cheating - I was very anxious for not getting the refund for the other dress which was 250 euro!! After several emails I got the refund for the other dress and was very relieved - but I have NEVER had such a bad experience with a return process, and did not expect it for such a brand with those prices and reputation. I will NEVER buy anything from self portrait again, because the return process was so stressful and time consuming.
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