Unfortunately, I had a very frustrating experience with Self-Portrait. I ordered & paid for two dresses, but received four, including duplicates and items I didn’t order. Returning them turned into a mess, with vague communication and repeated errors. Despite multiple clear emails from my side, I had to keep explaining the situation over and over.To make matters worse, the return wasn’t processed properly in Klarna, which created even more admin chaos for me. The quality of the dresses was also underwhelming and certainly didn’t match the price tag.Although customer service responds quickly, they don’t actually seem to read or understand the messages. All in all: chaotic, unprofessional and not worth the hassle.
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