self-portrait.com

3.1
3.1 Based on 233 reviews

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Penelope Walker
Do not buy there : worse customer service

Do not buy there : they are thefts. I ordered two dresses early May based on recommendations of my sister. I did not like the style of the dresses on me, it is definitely not my style (also bear in mind : it is 100%polyester and made in China, thus the price is also exaggerated for the quality.) Anyway , I did not like them and returned them in May 17th. They got them on May 21st. I sent them two emails to know the status of the return : no answer. I start to chat them on WhatsApp and they told me that they treat returns within 14 working days. After this time period , still no refund . I chatted them for days and now the conclusion is :…. that I would have sent back only one dress out of the two dresses. I am heavily shocked to be suspected to be a theft (when it is obviously happening at their side..) and they proposed me to refund me only one dress when I returned back two and they owe me more than 800€!!!! I escalated the situation and look forward to a favorable outcome. Keep your money and don’t buy those dresses ! They keep and steal your money !

1
Date of experience: Jun 16, 2025

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